CSBS BAI Course Catalog

6 Change Management ...................................................................................................................................... 43 Communication ............................................................................................................................................... 44 Conflict Management ..................................................................................................................................... 46 Culture ............................................................................................................................................................. 46 Customer Service ............................................................................................................................................ 47 Diversity .......................................................................................................................................................... 47 Ethics ............................................................................................................................................................... 48 Harassment / Discrimination .......................................................................................................................... 48 Labor Laws ....................................................................................................................................................... 49 Leadership ....................................................................................................................................................... 49 Personal Development ................................................................................................................................... 50 Project Management ...................................................................................................................................... 53 Social Media .................................................................................................................................................... 53 Supervision ...................................................................................................................................................... 53 Team ................................................................................................................................................................ 56 Working Remote ............................................................................................................................................. 57 Workplace Violence ........................................................................................................................................ 57 Writing ............................................................................................................................................................. 57 Lending Laws and Regulations ........................................................................................................................... 58 Appraisals ........................................................................................................................................................ 58 Bankruptcy ...................................................................................................................................................... 59 Basic Consumer Lending ................................................................................................................................. 59 Cash Flow Analysis .......................................................................................................................................... 60 Commercial Lending ....................................................................................................................................... 60 CRA .................................................................................................................................................................. 61 Credit Cards ..................................................................................................................................................... 61 Fair Lending ..................................................................................................................................................... 61 FCRA and the FACT Act ................................................................................................................................... 62 FDCPA .............................................................................................................................................................. 62 Financial Accounting ....................................................................................................................................... 63 Flood Disaster Protection Act ......................................................................................................................... 63 HMDA .............................................................................................................................................................. 64 Integrated Disclosures .................................................................................................................................... 65 Loan Documentation ...................................................................................................................................... 65