CSBS BAI Course Catalog

Reg CC: Customer Disclosures 30 minutes This course, recommended for any employee who handles checks, teaches your tellers and front-line employees about the disclosures required by this complex regulation. It covers how and when to inform customers of hold policies, how to handle check endorsements properly, and the disclosure process to follow in exceptional situations. 5 minutes This mini-course provides a brief review of Regulation CC’s rules for delaying funds availability. The course is intended for personnel, including frontline and back office employees, who need to understand the Expedited Funds Availability Act and Regulation CC. 30 minutes This course, recommended for all employees who handle checks, teaches about the exceptions allowed under Reg CC. This tutorial covers Reg CC rules for handling exceptions to normal funds availability requirements. It will help you identify situations where the First $200 Rule applies and recognize deposit items that are exceptions to normal availability requirements. 60 minutes This course, intended for tellers, new accounts representatives, and security personnel, you will learn how to define new account fraud, recognize traits of con artists and how criminals commit new account fraud, de termine how to properly identify depositors and verify their IDs, and recognize (and prevent) new account fraud. 30 minutes This course is intended for personnel, including frontline and back office employees, who require a more in depth understanding of the Expedited Funds Availability Act and Regulation CC, as well as the Check Clearing for the 21st Century Act (Check 21) and its impact on check processing and presentment. 20 minutes This course provides learners with a high-level understanding of the Expedited Funds Availability Act and Regulation CC, including which types of transactions qualify as next-day and second-day availability and the exception holds that can be placed on deposits. Reg CC: Delaying Funds Availability Reg CC: Exceptions and the $200 Rule Reg CC: New Account Security Regulation CC: Comprehensive Regulation CC: Essentials EFT Error Investigation Timelines 5 minutes Designed primarily for back office employees, this course provides a quick review of timelines for investigating EFT error reports from consumers. 45 minutes Use this game show course to liven up Reg E training! This Jeopardy-like course can be played in both online and classroom settings to test employee knowledge regarding all facets of Reg E compliance, including EFTs, overdraft compliance, liabilities, disclosures, and handling errors and complaints. Reg E Game Show! Regulation E

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