CSBS BAI Course Catalog

Regulation CC

Frontline: Regulation CC and Funds Availability 20 minutes This course, intended for frontline personnel, provides an overview of the Expedited Funds Availability Act and Regulation CC, including which types of transactions qualify as next-day and second-day availability and the exception holds that can be placed on deposits. The course also addresses the Check Clearing for the 21st Century Act (Check 21) and its impact on check processing and presentment.

Regulation E

Frontline: Reg E, Overdrafts, and Error Resolution 20 minutes Intended for frontline personnel, this interactive course provides an overview of overdrafts and electronic fund transfers (EFTs), including types of EFTs, the disclosures and documentation that must be provided to consumers for EFT services, the steps an institution must take before assessing an overdraft fee, as well as the error resolution process. This course also addresses rules for payroll cards and gift cards. This course includes: Reg E.

Sales

Frontline: Matching Products and Explaining Terms 25 minutes Intended for frontline personnel, this course provides learners with an overview of how to differ-entiate deposit products by type, features, and requirements; ensure terms advertised are the terms provided; and clarify key terminology regarding deposit products, including specific terms, fees, and disclosures. Regula-tions covered in this course include Regulation D, Regulation DD, and UDAAP.

Telephone Skills

Contact Center: Inbound Communications 25 minutes This course provides an overview of inbound communication at contact centers, including best practices for public versus private chat sessions and when and how to transfer communication.

Writing

Writing Skills for Bankers 165 minutes Writing clearly and effectively is a skill all financial institution employees must possess. Students using this program will enhance their ability to write by learning to identify the reader's needs; to approach writing as a multi-stage process; and to write in the informational, persuasive, reporting, and documenting modes.

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