CSBS BAI Course Catalog

Customer Service

Creating Valuable Customer Relationships 20 minutes Good customer relations are a key success factor in any business. Designed for anyone seeking information about creating valuable customer relationships, this course will help you discover the advantages to you and your customers of reaching out to each other and communicating openly. You will examine issues such as rapport and trust, and identify what clients want in terms of communication. You will learn some techniques for establishing trust and eliminating negative messages from your communication, both of which will have a significant impact on your client relations. Finally, you will discover some challenging personality types and learn strategies for dealing with them. 5 minutes This interactive mini-course provides a quick refresher on basic customer service skills. It is intended for all employees, particularly frontline personnel. 2 5 minutes This interactive course provides an overview of customer service best practices, including how to project a positive attitude and communicate effectively with customers. This engaging learning experience features audio (optional), video, and scenario-based challenges. 30 minutes Intended for all employees, particularly frontline personnel, this course provides an overview of customer service best practices, including how to communicate effectively with customers and handle difficult situations like errors and consumer complaints. 30 minutes Today’s information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare. In this course, you will learn how to calm angry customers and effectively resolve their complaints. 60 minutes Developing customer relationships is very important. In this course, you will learn how you can provide consist ent and legendary customer service to maintain your competitive position. 30 minutes The secret to exceptional service is treating your customer the way you would want to be treated. Despite the technological tools in our hands, customer service cannot be fully automated; it has to happen with and between people. Even though we know when we receive good customer service, it is hard to define or to quantify. In this module, we will look at the value of customer service and how to implement it in organizations. 180 minutes This course shows employees of financial institutions how they can foster their institutions success by expanding its existing customer relationships. Topics covered include working as a team to provide exceptional service, responding to customer problems in ways that increase customer loyalty and retention, communicating the features and benefits of products/services to satisfy customers, and developing a competitive advantage by cultivating loyal, long-term customer relationships. Customer Service Basics Customer Service Essentials Customer Service: Handling Difficult Situations Dealing with Difficult Customers Developing Strong Customer Relationships Providing Service Excellence Sales is Just Great Service

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