CSBS BAI Course Catalog

General Banking Knowledge

Banking: An Introduction 90 minutes In this course, intended for new hires, you will learn what a financial institution is, including the primary types, how they make money, the evolution of banking, and your role in the financial institution. 60 minutes This course, intended for new hires and front-line personnel, explains how banks are organized, the legal structure of banking, and the regulatory agencies that are involved in banking. 120 minutes This course, intended for new hires and front-line personnel, addresses a financial institution's three primary services, deposit products and services, loan products and services, payment products and services, and specialized financial services. 40 minutes This course examines general characteristics of deposit accounts, as well as the features and benefits of specific account types offered by many financial institutions. The course is intended for all employees of financial institutions, especially front-line employees, compliance officers, and supervisors. 30 minutes This course examines the different ownership structures available for personal, organization, and fiduciary deposit accounts. The course is intended for all employees of financial institutions, especially front-line employees, compliance officers, and supervisors. 90 minutes This course will help all frontline personnel understand the definition of a check and how it works as a medium of exchange. After completing this course, you will be able to identify the essential elements of a check, recog nize the six basic types of checks, and identify the check-clearing process and any exceptions that may arise. 5 minutes This mini-course offers a review of products that financial institutions provide to help meet consumers’ needs, with emphasis on deposit and loan products. The course is intended for all employees, especially front-line employees, tellers, loan officers, and those who process checks and funds. 30 minutes Reinforcement is a key component for learning retention on the job. This Jeopardy-like game can be played in both online and classroom settings to reinforce general banking knowledge acquired through the new hire training process. Topics include money handling, financial institution organization, regulations, and products and services. 20 minutes This course surveys electronic services that financial institutions provide to help meet their customers’ need for convenience. Topics covered include automatic deposit and payment, remote teller facilities, and remote banking methods. The course is intended for all employees of financial institutions, especially new hires, all front-line employees, tellers, and those who process checks and funds. Banking: Organization and Regulation Banking: Products and Services Deposit Accounts: Characteristics and Types Deposit Accounts: Ownership Introduction to Checks Key Products in Retail Banking New Hire: Game Show! Retail Banking Basics: Electronic Services

29