CSBS BAI Course Catalog

Telephone

Telephone Consumer Protection Act (TCPA) 15 minutes This interactive course provides compliance and marketing personnel with an overview of TCPA, which restricts telemarketing calls and the use of automatic telephone dialing systems and artificial or pre-recorded messages and text messages. This engaging learning experience features high-impact audio (optional), interactive learning activities, and scenario based challenges. UDAAP 30 minutes Intended for operations managers and staff, risk managers, and compliance professionals involved in payments, this course provides an overview of unfair, deceptive, and abusive acts and practices (UDAAP), including definitions and examples of such practices and how payments providers can minimize their UDAAP risk. 5 minutes Intended for all employees, this mini-course provides a survey of potential UDAAP risks and how financial institutions can recognize them. 5 minutes This interactive course provides a brief overview of ethics concerns in cross-selling, including unfair, deceptive, and abusive acts or practices (UDAAPs) and how to create an ethical sales culture. 25 minutes Intended for all employees of money services businesses, this course provides a comprehensive overview of UDAAP, including what constitutes unfair, deceptive, and abusive acts or practices and how MSBs can minimize their UDAAP risk. Students will also learn what business areas in MSBs are particularly vulnerable to UDAAP violations. 30 minutes Intended for all employees, this course provides a comprehensive overview of UDAAP, including what constitutes unfair, deceptive, or abusive acts or practices and how institutions can minimize their UDAAP risk. Mitigating UDAAP Risk for Payments Recognizing UDAAP Risks UDAAP and Ethics Concerns in Cross-Selling UDAAP: Mitigating Risk for Money Services Businesses Unfair, Deceptive, and Abusive Acts or Practices (UDAAP): Mitigating Risk

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