CSBS BAI Course Catalog

Consumer Protection

CFPA

The Consumer Financial Protection Act for Payments 20 minutes Companies that provide payments products and services need to understand the purpose of the Consumer Financial Protection Act (CFPA) and the entity it created, the Consumer Financial Protection Bureau (CFPB). Aimed at operations staff, managers, and those in compliance roles, this course provides an overview of the CFPA, discusses the CFPB's role, mission, and scope, and explores the significance of consumer complaints to the CFPB. Elder Financial Abuse 5 minutes This mini-course, intended for all employees, provides an overview of suspicious activities that may signal elder financial abuse. 5 minutes This mini-course, intended for all employees, provides an overview of common elder abuse scams that occur at financial institutions and summarizes red flags to look for. 30 minutes This course, intended for all employees, provides an overview of common elder abuse scams that occur at financial institutions and addresses what red flags to look for, as well as how to effectively handle a situation in which an elderly customer is being victimized. Futures 15 minutes Individuals and financial institutions that deal in financial instruments such as futures are generally required to be registered with the Commodity Futures Trading Commission (CFTC) and be subject to its oversight, rules, and regulations. This course explains the regulatory and legal obligations for futures professionals under the CFTC, including those aimed at protecting consumers. Topics covered include the primary functions of the CFTC, CFTC requirements afforded under the Gramm-Leach-Bliley Act and Dodd-Frank Act, and how the CFTC protects consumers from fraud and manipulation. Identity Theft 30 minutes Intended for all employees, this course provides an overview of what identity theft is and how it occurs, as well as best practices for protecting sensitive company and customer information. 5 minutes Intended for all employees, this course defines identity theft and surveys some of the common tactics thieves use to steal personal and security information. Detecting and Preventing Elder Financial Abuse Financial Abuse of Elders: Common Schemes Preventing Elder Financial Abuse Consumer Protection for Futures Professionals Identity Theft Prevention: Safeguarding Information Identity Theft Tricks and Tactics

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