CSBS BAI Online Course Catalog

Key Products in Retail Banking 5 minutes This mini-course offers a review of products that financial institutions provide to help meet consumers’ needs, with emphasis on deposit and loan products. The course is intended for all employees, especially front-line employees, tellers, loan officers, and those who process checks and funds. 30 minutes Reinforcement is a key component for learning retention on the job. The New Hire Game show is specifically designed to reinforce general banking knowledge acquired through the new hire training process. Specially built for classroom or single user settings, ths 'Who Wants to Be a Millionaire?' style course was developed to test employee knowledge regarding all facets of New Hire training, with questions on topics ranging from money handling to financial institution organization and regulation. This course also includes an instructional guide and printable scoring sheets for the host to help conduct the classroom session. 20 minutes This interactive course surveys electronic services that financial institutions provide to help meet their customers’ need for convenience. Topics covered include automatic deposit and payment, remote teller facilities, and remote banking methods. The course is intended for all employees of financial institutions, especially new hires, all front-line employees, tellers, and those who process checks and funds. 20 minutes The course is intended for all employees, especially new hires. It introduces the ownership structure and financial management issues relevant to retail banking institutions. 60 minutes The course is intended for all employees, especially new hires, all front-line employees, tellers, loan officers, and those who process checks and funds. It surveys the products that financial institutions provide to help meet their customers’ needs, with emphasis on deposit, retirement, loan, and specialty products and services. 40 minutes This interactive course introduces the regulatory issues and agencies relevant to retail banking institutions. It surveys several key federal agencies and examines the roles and responsibilities of the Federal Reserve System. The course is intended for all employees of financial istitutions, especially new hires. New Hire: Game Show! Retail Banking Basics: Electronic Services Retail Banking Basics: Ownership and Financial Management Retail Banking Basics: Products Retail Banking Basics: Regulatory Agencies Deposit Accounts: Counseling Customers and Opening Accounts 30 minutes This interactive course explores two key tasks for account representatives: counseling customers as they choose the best deposit account for their investment needs and opening new accounts. The course is intended for all employees of financial institutions, especially front-line employees, compliance officers, and supervisors. 15 minutes Intended for frontline personnel, this interactive course provides an overview of the different types of business accounts and the requirements for opening each type of account, including how to identify high-risk business accounts. Regulations addressed in this course include Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) and the Unlawful Internet Gambling Enforcement Act (UIGEA). Frontline: Opening Business Accounts General New Account Skills

30