CSBS BAI Course Catalog

Creating Winning First Impressions 35 minutes First impressions are made within minutes, but they last much longer than that and can seriously affect a client's decision to choose you and your company or to go elsewhere. Making a positive first impression requires knowing the elements that influence them, and learning how to control them. In addition to what happens in the first few minutes, however, there is the need to maintain the impression, and this requires effective communication skills. This course is designed for all employees. 40 minutes Designed for employees and supervisors, this course shows you how creativity and innovation can be made to work. As you move through the various sections, you will begin to see how an overall framework, processes, methods and techniques can make creativity and innovation a valuable asset, not only in the workplace but for the organization. 30 minutes Learner-centered training is outcomes based; effective training addresses the outcomes and desired performance. Training must be engaging as well as informative. In this module, you will learn strategies utilized to create engaging, effective, and learner-centered training. 45 minutes This course is designed to describe the essentials of managing anger in an appropriate and constructive manner. While designed specifically for the work environment, the core elements of this training can be applied when you are at home or on the road. The constant pressures and stresses of modern life have resulted in a growing realization that anger control methods should be taught. This course teaches us how to effectively manage anger in all its forms. 30 minutes Designed for all employees, this course will give you an overview of emotional intelligence (EI), and strategies to improve your own emotional intelligence. Emotional Intelligence is defined as the ability to recognize and manage emotions, both in ourselves and in others. Many people believe that EI is as important as IQ as an indicator of success in life and in the workplace. 45 minutes This course is designed for employees, managers, business owners, spouses, parents, community members, and students. This course explores the balance between work and family, how to effectively balance work and family, the importance of sharing goals and values with your family, and how to communicate your individual priorities to your employer in a constructive way. It also covers how managers can discuss "family-friendly" policies available to employees. 30 minutes Topics covered in this module include: facts about stress, job stress, typical sources of workplace stress, dealing with burnout and prevention strategies, managing unavoidable stress, avoiding unnecessary stress, how to create a healthier workplace, and more! Creativity in the Workplace How Adults Learn Individual Anger Management Introduction to Emotional Intelligence Managing Work and Family Managing Workplace Stress

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