CSBS BAI Course Catalog

Telephone Consumer Protection Act (TCPA) Compliance for Collections 15 minutes Intended for employees of debt collection agencies, debt collection law firms, debt buyers, debt servicers, creditor recovery departments, and debt sales departments, this interactive course provides an overview of the Telephone Consumer Protection Act (TCPA), which limits telemarketing calls and the use of automatic telephone dialing systems and artificial or pre-recorded messages and text messages. This course includes high-impact audio (optional, with closed captioning), interactive learning activities, and scenario-based challenges. 10 minutes Intended for employees of debt collection agencies, debt collection law firms, debt buyers, debt servicers, creditor recovery departments, and debt sales departments, this interactive course provides a brief overview of the Rosenthal Fair Debt Collection Practices Act of California as well as the Debt Collection Licensing Act. 30 minutes Intended for employees of debt collection agencies, debt collection law firms, debt buyers, debt servicers, creditor recovery departments, and debt sales departments, this interactive course provides a comprehensive overview of UDAAP in the context of debt collection, including what constitutes unfair, deceptive, or abusive acts or practices; how organizations can identify UDAAPs and assess their UDAAP risk; and how UDAAP intersects with other consumer protection statutes. CRA 45 minutes This highly course reviews key Community Reinvestment Act requirements, including public file contents, data collection procedures, and CRA examinations for Small, Intermediate Small, and Large financial institutions. 30 minutes This interactive course provides a high-level overview of key Community Reinvestment Act requirements, including public file contents and data collection procedures. The course features high-impact audio, engaging video, and scenario-based challenges. Fair Lending 10 minutes This mini-course provides an overview of fair lending compliance, including which laws and regulations deal with fair lending and some key elements of a fair lending compliance program. 45 minutes This course, intended for lending, lending management, management, senior management, legal, and compliance personnel, addresses how implementing a fair lending program improves compliance, policies, and procedures that are involved in a fair lending performance review; the components of a fair lending monitoring system; and the reputational risk impact of a fair lending violation. The California Rosenthal Act and Debt Collection Licensing Act UDAAP: Mitigaing Risk for Collections Community Reinvestment Act (CRA): Comprehensive Community Reinvestment Act (CRA): Essentials Fair Lending: Compliance Fair Lending: Comprehensive

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