CSBS BAI Course Catalog

Laws & Regulations

Contact Center: Consumer Transactions 25 minutes This interactive course provides an overview of Regulation CC, Regulation D, and Regulation E and how they impact the handling of consumer transactions. 30 minutes This interactive course provides an overview of marketing rules and social media, including a discussion of unfair, deceptive, or abusive acts or practices in marketing and the rules an institution must adhere to when making phone and email solicitations. This course includes: Reg Z, Reg DD, UDAAP. Contact Center: Marketing Rules and Social Media

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