2021 Strategic Planning Conference

The Trust Continuum

Blind Trust “I trust everyone until they PROVE untrustworthy”

Blind Mistrust “I trust no one until they prove trustworthy.”

Reality Testing Trust

Reality Testing Trust = Tested Expectations Yvonne Agazarian 1997

Concept research and shared by Beulah Trey PhD (CEO Vector Group Consulting)

Test How You Build Trust (Six Key Steps)

TEST EXPECTATIONS On ‐ going assessment of mutually agreed upon expectations (how is it going?)

KNOW YOUR EXPECTATIONS State goals of the partnership.

LEARN ABOUT THE OTHERS Clarify expectations (yours and theirs).

COMMUNICATE RESULTS Be aware & recognize an increase and/or decrease in trust?

AGREE ON SHARED EXPECTATIONS

COMMIT TO NEXT STEPS Acknowledge challenges, discuss & share concerns, manage expectations, agree to commitments.

Identify and agree on partnership goals and how to handle ‘recovery’.

Beulah Trey PhD (CEO Vector Group Consulting)