2021 Strategic Planning Conference

Pre-Read Reflection & Our Key Take-Aways… “Someone who is silent for the whole conversation and then jumps in with a suggestion may not be seen as credible.” “Someone who seems combative or critical and then tries to give advice may not be seen as trustworthy.”

What Great Listeners Actually Do

by Jack Zenger and Joseph Folkman

How Does Psychological Safety Fit In… • Frame “issues” as a learning opportunity . View as an experiment . Outcome shouldn’t be exclusively about output but instead learning how to do it better. • Acknowledge your own fallibility . Be willing to admit mistakes or that you don’t know the answer. Encourage others to do the same. • Model curiosity and ask questions. Be curious, ask others what they think, and ask them to contribute. Create a “safe space” so others will want to ask questions, listen attentively and speak up.

Dr Amy Edmondson explains these core principles in her book, The Fearless Organization .