NMLS Quality Guide

Table of Contents

Account Verification ....................................................... 1 Email Verification ........................................................... 1 Offering Resource Center ............................................... 1 Reviewing the Record..................................................... 2 RAP and CHRI .................................................................. 3 Transfer Numbers........................................................... 4 Important Numbers to Know ......................................... 4 Dial out ........................................................................... 4 MCR – RMLA Equations .................................................. 5 Helpful Information ........................................................ 6 Ghost Call Protocol ......................................................... 6 Every Call Checklist ......................................................... 7