NMLS Quality Guide

Account Verification

Individual Accounts: • Last 4 of SSN

• Month and Day of DOB • Recovery Email – ONLY if needing to update o Before updating the recovery email, if the user has alternate recovery methods, they must attempt those first

Company, Institution and Surety Accounts • Caller must be listed as an AA or OU • Last 4 of EIN

• Phone Number – Can verify either the Recovery Phone Number or Phone number listed in the Account Profile • Email Address - Can verify either the Recovery Email Address, Alternate Recovery Email Address or the Email Address in Account Profile Email Verification • “That is close to what we have on file but the domain is not, Do you know if it is supposed to end with something else?” • “Could it be a previous employer’s email?” • “Do you have any personal emails?” • “You got the first part right but the domain is different” • “That’s the right domain but the first part is in a different format” • "Could it be a compliance officer’s email from a current or previous employer?” Quick Guide and RC Offer: ***You must help with the issue, do NOT offer the Resource Center as an alternative to assisting the user on the call We do have quick guides and information on our Resource Center, I can show you We do have the checklists that go over requirements for your license request/amendments/surrender on our Resource Center that I can show you