LEAD - August 2023

How We Got Here

• Banking and financial services • Technology more broadly • Consumer preferences • National and global demographics • National and global economies • Communication and media Multiple innovations and changes in:

As Leaders…

ƒ Our jobs are largely about change. ƒ We are entrusted with ensuring that our organizations change as to respond to threats, opportunities, or shifts in the environment. ƒ Our work is often about helping people see the need for change and to buy into new ways of doing things. ƒ We must proactively identify the people, processes, systems and technologies that may be impacted by change. ƒ We must endeavor to understand and address change resistance when we encounter it.