Introduction to Mortgage Servicing Examinations Training

Internal Use Only

Review Receipt of complete application

 Must have all information required by servicer  Servicer reviews for completeness & must acknowledge receipt within 5 days  If missing information, notice must be sent to borrower stating additional documents needed & providing reasonable date to submit

Internal Use Only

Review Notice of Completeness should include:  Application is complete  Date of receipt  Expectations of completed evaluation within 30 days  Borrower is entitled to foreclosure protections  Servicer may need additional information at later date  Borrower may be entitled to additional protections under State or Federal law