Introduction to Mortgage Servicing Examinations Training

Internal Use Only

Rules & Regulations  12 C.F.R. § 1024.39  Early intervention requirements for certain borrowers  12 C.F.R. § 1024.41  Loss mitigation procedures  CARES Act

Internal Use Only

Documents

Communication logs Borrower requests for workout options Financial packages received from borrowers Requests for additional information Loan review & calculations for workouts Payment Agreements Modification Agreements Payment history