Introduction to Mortgage Servicing Examination Training eBook

Internal Use Only

Review

First Page Items

•Total Payments Received Since Previous Statement •Total Payments Received Since Beginning of Year

•Toll Free Telephone Number •E-mail Address

Contact Info

Past Payment

Internal Use Only

Review First Page Items or Separate Page/Letter Enclosed with Statement Partial Payment Information Delinquency Information ( > 45 days)

• Length of delinquency • Possible risks • Account history • Loss mitigation program

• When a partial payment was placed in suspense or unapplied funds account • Include what must be done

• Foreclosure process • Total amount needed • Homeownership counselor info