Intro to Mortgage Origination Examinations Training - July 2025

Introduction to Mortgage Origination Examinations Training Interviewing Tips & Keys to Fact Finding GENERAL TIPS 1. Prepare in Advance: Review policies, procedures, organizational charts, and past findings. Develop targeted questions based on areas of concern or risk. 2. Establish a Professional Tone: Set clear expectations at the beginning of the interview. Remain neutral and objective; avoid sounding accusatory. 3. Build Rapport: Start with introductory or easier questions to ease tension. Use active listening and show engagement with nonverbal cues. 4. Use Silence Strategically: Don’t rush to fill silence — this can prompt more thoughtful or candid responses. 5. Take Notes, But Stay Engaged: If possible, have two examiners: one to ask, one to document. Confirm key points verbally to ensure accuracy. HAVE A PLAN 1. What information is needed?

2. Is any of this information included in documents already provided?

3. What information should be reviewed prior to the meeting? Have you reviewed it?

4. What follow - up questions should be anticipated?

5. Have you talked with other examiners that may have similar questions to yours to ensure you are not duplicating questions? 6. After your meeting have you shared information obtained with other examiners that may have similar questions? GET TO THE SOURCE 1. Who is the primary contact?

2. Is the primary contact the best contact for this discussion ?

3. Should additional contacts be identified/included? If discussing a specific report is the individual that compiles the report going to be in the meeting?

4. Does management have a clear understanding of meeting’s purpose?