IT Examiner School

Incident Response Plan

GENERAL INFORMATION

INCIDENT RESPONSE Procedures

Incident Description Incident Declaration Incident Categories Escalation Levels Incident Response Team Incident Response Management Team Roles and Responsibilities Customer Notification Vendor Notification CYBER EVENTS……………………………………………………………………………………………………………………………………. Types of Events

Notification Procedures Technical Support Team

Pandemic Plan

GENERAL INFORMATION Types of Incidents MANAGEMENT OF INCIDENTS Procedures Notification Procedures

Escalation Levels Work from Home Return to Normal Activity