IT Examiner School - Oct 2023

Internal Use Only

AIO Infrastructure IT Operations Personnel Responsibilities

Network infrastructure management • Network and connectivity for internal and external communication. • Remote access. • Internal and external telecommunications management. • Port management. • Network monitoring and issue resolution.

Server and device management • Servers (on premises and off premises). • Storage solutions. • Entity-supported devices (e.g., desktops, laptops, and mobile devices) and personally owned devices (e.g., mobile devices and personal assistants) where used.

IT environment management

• Facility management, including data centers and connectivity to third-party service providers. • Help desk management. • Identity and access management (IAM). • Backup and replication management. • Configuration management. • IT environment resilience. • Cyber and information security. • IT project management.

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Internal Use Only

AIO Infrastructure IT Operations Personnel Responsibilities

Network infrastructure management • Network and connectivity for internal and external communication. • Remote access. • Internal and external telecommunications management. • Port management. • Network monitoring and issue resolution.

Server and device management • Servers (on premises and off premises). • Storage solutions. • Entity-supported devices (e.g., desktops, laptops, and mobile devices) and personally owned devices (e.g., mobile devices and personal assistants) where used.

IT environment management

• Facility management, including data centers and connectivity to third-party service providers. • Help desk management. • Identity and access management (IAM). • Backup and replication management. • Configuration management. • IT environment resilience. • Cyber and information security. • IT project management.

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