Examiner Training Contacts Forum eBook

The Division of Banks is currently accepting applications for the position of Consumer Assistance, Enforcement, and Investigations Co-Op in the Enforcement and Investigations – Consumer Assistance Unit. This role will be assisting consumers and addressing consumer complaints. About the Division: As an employee of the Division of Banks, you will contribute to the mission of the Division of Banks by ensuring a sound, competitive, and accessible financial services environment throughout the Commonwealth. The Division maintains public confidence in Massachusetts financial institutions through the oversight of state-chartered banks and credit unions as well as non-depository licensees doing business in Massachusetts. We are a consumer protection agency and we support financial literacy education and programs benefiting residents across the Commonwealth. The majority of the Division's employees are Examiners who conduct a variety of on-site and off-site examinations of financial institutions and licensed entities under the Division's jurisdiction. At the Division of Banks every employee’s ideas and experiences are welcomed. We value and respect that each individual brings different skills and perspectives that uniquely contribute to our agency and the work that we do. It is important that each employee feel empowered to contribute as this allows for more effective collaboration and better results. Within our workplace community, we offer a variety of training and mentoring to create and maintain learning environments that are inclusive, equitable, and welcoming. To learn more about the Division of Banks, click here. As a co-op, you can expect to: • Handle inbound consumer calls with questions about financial products and services here in Massachusetts • Work within the Consumer Assistance and Enforcement unit to review and address consumer complaints • Gain knowledge of the Division of Banks’ processes and financial regulation practices both within the Commonwealth of Massachusetts and United States Consider joining our team if you: • Are interested in a public position and enthusiastic about serving the public good • Are interested in the supervision and regulation of state-chartered banks and credit unions, as well as non-depository licensees • Have experience and/or coursework in accounting, business, banking, finance, economics, or related fields (public policy, criminal justice, data analytics). Preferred Qualifications: We encourage individuals who believe they have the skills necessary to thrive to apply for this role, even if you don’t meet 100% of the job requirements. • Experience in customer service • Strong written and oral communication skills, analytical reasoning strengths, and computer skills Work/Life Balance: • Hybrid Position: This co-op provides opportunities for both remote and in-office work. In-office work takes place at the Division’s headquarter office in Boston. • Flexible Schedule: The Enforcement and Investigations Team has various options for start/end times. Scheduling specifics will be discussed with the selected candidate upon hire.