Cyber IT Supervisory Forum eBook

chatbots vs. intelligent digital assistants • Chatbots • rules-based systems that perform routine tasks with general FAQs…and generally suck in customers’ money moments of need • Intelligent digital assistants (IDAs) • evolved chatbots equipped with natural language understanding (NLU) which aids in understanding and retaining context for polished conversations while carrying out a variety of tasks to fulfill a customer’s requirements

strategy

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