Cyber IT Supervisory Forum eBook

customer service, fraud detection top AI use cases AI – Which AI use case is your top priority? (Of respondents who plan to invest AI over the next two years):

60%

50%

50%

45%

40%

40%

30%

25%

21%

21%

20%

20%

20%

20%

17%

10%

7%

7%

4%

4%

0%

0%

Customer Service

Fraud detection or prevention

Credit underwriting

Sales and marketing

Other

Total

Banks Credit Unions

strategy

56

SOURCE: Jack Henry’s 2024 Strategy Benchmark Study: n=127 CEOs