Cyber & IT Supervisory Forum - November 2023

Internal Use Only

Institution Key Operating Systems  Core Servicing Platform : The primary system used for loan onboarding, payment processing, escrow management, loss mitigation processing and tracking, investor remitting and reporting, and servicing for client portfolios.

 Customer Information Database : Holds critical borrower information, including payment histories, contact details, and transaction records.

 Communication Infrastructure : The email server, essential for internal and external correspondence, including vendors that support multiple aspects of the sub-servicing work.

 Document Repository: Securely stores and retrieves essential documents related to client portfolios.

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Internal Use Only

Client Base • Mortgage Companies: The sub-servicer works with some of the largest mortgage companies nationwide, manages a substantial portion of their portfolios and is responsible for customer-facing administration of loans. • Borrowers: The consumers who have mortgages with the client companies and rely on Acme for various services in connection with their mortgage.

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