Cyber & IT Supervisory Forum - November 2023

Internal Use Only

Institution Background • Acme Mortgage Subservicer is a major player in the mortgage industry specializing in sub-servicing operations for some of the largest mortgage companies in the country. • Headquartered in Dallas, Texas, the company has a workforce of 950 employees, primarily comprised of loan servicing specialists, compliance officers, management, IT professionals, customer service representatives, and administrative staff. • The institution is going to have a bad day.

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Internal Use Only

Institution Operations • Loan Onboarding : The process of onboarding loans for various clients. • Payment Processing : Handling and processing mortgage payments, including escrow management and disbursements. • Customer Service : Addressing borrower questions, concerns, and providing support. • Loss mitigation and Investor Reporting: Performing loss mitigation on delinquent and defaulted loans, remitting funds to investors, performing all necessary investor reporting. • Data Security : Safeguarding sensitive borrower information and transaction records.

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