CSBS BAI Online Course Catalog

Financial Products and Services Laws & Regulations

ACH

The Automated Clearing House (ACH) Network 60 minutes Intended for processing, customer service, and compliance personnel, this course covers the ACH network process, including duties of ODFIs and RDFIs. Requirements, including timelines for returns and stop payments, as well as compliance under the NACHA Rules, will also be covered.

Check 21

Check 21: Purpose of the Act 30 minutes This course, designed for all employees, is an introduction to Check 21. It covers the three main purposes of Check 21, the features of a substitute check, and how Check 21 can improve the overall efficiency of the nation's payment system.

Complaint Management

Developing a Complaint Management Policy 5 minutes Intended for senior management, board of directors, and compliance officers, this mini-course summarizes the components of an effective complaint management policy. 30 minutes Intended for senior management, board of directors, and compliance officers, this course provides best practices for implementing an effective complaint management policy and addresses the importance of trending and analyzing complaints to mitigate regulatory violations. Managing Consumer Complaints Cybersecurity: Computer Security Basics 15 minutes This interactive course, intended for all employees, provides an overview of common computer threats, like malware, and identifies basic security precautions that can be taken to combat these risks, including how to protect computers and choose strong passwords. 15 minutes This interactive course, intended for all employees, provides an overview of common social engineering tactics, including phishing email scams, and highlights best practices for combatting these attacks and protecting sensitive information. 10 minutes This interactive course, intended for all employees, provides learners with an overview of mobile device threats and how they can protect personal and company information. Cybersecurity: Phishing and Social Engineering Cybersecurity: Securing Mobile Devices Cybersecurity / Information Technology

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