CSBS BAI Online Course Catalog

Regulation CC

Frontline: Regulation CC and Funds Availability 20 minutes This interactive course, intended for frontline personnel, provides an overview of the Expedited Funds Availability Act and Regulation CC, including which types of transactions qualify as next-day and second-day availability and the exception holds that can be placed on deposits. The course also addresses the Check Clearing for the 21st Century Act (Check 21) and its impact on check processing and presentment.

Regulation E

Frontline: Overdrafts and Electronic Fund Considerations 20 minutes Intended for frontline personnel, this interactive course provides an overview of overdrafts and electronic fund transfers (EFTs), including types of EFTs, the disclosures and documentation that must be provided to consumers for EFT services, the steps an institution must take before assessing an overdraft fee, as well as the error resolu- tion process. This course also addresses rules for payroll cards and gift cards. This course includes: Reg E.

Sales

Frontline: Matching Products and Explaining Terms 25 minutes Intended for frontline personnel, this interactive course provides learners with an overview of how to differ- entiate deposit products by type, features, and requirements; ensure terms advertised are the terms provided; and clarify key terminology regarding deposit products, including specific terms, fees, and disclosures. Regula- tions covered in this course include Regulation D, Regulation DD, and UDAAP.

Telephone Skills

Customer Service: Telephone Excellence 30 minutes This course, designed for all employees who interact directly with customers, illustrates the importance of developing effective telephone skills and covers the following: components of the message we communicate on the telephone, the model for an effective telephone exchange, general telephone activities, and techniques for handling difficult calls.

Bank Secrecy Act / Anti-Money Laundering

Frontline: BSA and AML 20 minutes Intended for frontline personnel, this interactive course provides an overview of the Bank Secrecy Act (BSA) and its requirements, including how a Customer Identification Program (CIP) assists in preventing money laundering and terrorist financing and when to complete a Currency Transaction Report (CTR).

Writing

Writing Skills for Bankers 165 minutes Writing clearly and effectively is a skill all financial institution employees must possess. Students using this program will enhance their ability to write by learning to identify the reader's needs; to approach writing as a multi-stage process; and to write in the informational, persuasive, reporting, and documenting modes.

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