CSBS BAI Online Course Catalog

Mortgage Servicing

Customer Service

Mortgage Servicing: Customer Service and Support 20 minutes This interactive course provides an overview of customer service best practices, including how to communicate effectively with customers and handle difficult situations like consumer complaints.

Ethics

Mortgage Servicing: Ethics 20 minutes This interactive course addresses the role of employees in conducting business in an ethical manner, what rules to follow to behave ethically, and how to recognize unethical behavior. The course also discusses the different types of discrimination and prohibited bases.

Mortgage Lending

Mortgage Servicing: Delinquent Borrowers 20 minutes This course provides an overview of how and when contact must be made with a delinquent borrower, including early intervention exemptions and continuity of contact requirements. This course includes: RESPA. 20 minutes This interactive course provides learners with an overview of how to respond to notices of error and information requests from borrowers, as required by the Mortgage Loan Servicing Rules. This course includes: RESPA. 20 minutes This course provides an overview of escrow and force-placed insurance, including how to handle force-placed and hazard insurance and when the small servicer exemption applies to force-placed insurance. This course includes: RESPA. 30 minutes This interactive course provides an overview of loss mitigation and foreclosure, including when and how to handle loss mitigation applications and loan modification applications, what loss mitigation rules that apply to servicing transfers, and what the responsibilities of servicers are regarding potential and confirmed successors. This course includes: RESPA. 20 minutes This interactive course provides an overview of the mortgage servicing rules, including the learner’s role in adhering to the rules and the ramifications for not following the rules. This course includes: TILA, RESPA. 20 minutes This interactive course provides an overview of the requirements surrounding periodic statements, including who is responsible for sending out interest rate adjustment notices, what must be in the notice, how and when to send periodic statements, and what must be included in periodic statements. This course includes: TILA. Mortgage Servicing: Error Resolution and Information Requests Mortgage Servicing: Force-Placed Insurance and Escrow Mortgage Servicing: Loss Mitigation and Foreclosure Mortgage Servicing: Overview of Servicing Rules Mortgage Servicing: Periodic Statements

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