CSBS BAI Course Catalog

Financial Products and Services Laws & Regulations

ACH

The Automated Clearing House (ACH) Network 45 minutes Intended for processing, customer service, and compliance personnel, this course provides an overview of the ACH network process, as well as requirements for returns and stop payments and compliance considerations set forth by the NACHA Rules. Complaint Management 5 minutes Intended for senior management, board of directors, and compliance officers, this mini-course summarizes the components of an effective complaint management policy. 30 minutes Intended for senior management, board of directors, and compliance officers, this course provides best practices for implementing an effective complaint management policy and addresses the importance of trending and analyzing complaints to mitigate regulatory violations. E-SIGN Act 5 minutes This course provides an overview of E-SIGN Act requirements for legal, IT, information security, and compliance personnel. 20 minutes This interactive course provides an overview of best practices for complying with the requirements of the E-SIGN Act and avoiding violations. Developing a Complaint Management Policy Managing Consumer Complaints Complying with E-SIGN E-SIGN Act: Benefits and Risks

Federal Deposit Insurance

Federally Insured Accounts 40 minutes This course, intended for tellers and new accounts representatives, examines which accounts are covered by the FDIC, the seven different ownership categories, whether or not accounts fit into the same ownership class, and the differences between trusts, testamentary, and fiduciary accounts.

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