CSBS BAI Course Catalog

Teller Game Show 45 minutes This Jeopardy-like course can be played in both online and classroom settings to test employee knowledge regarding role-specific topics for Tellers, including Regulations E, DD, P and B, OFAC, and Currency Transaction Reports. Identity Theft 15 minutes This course, intended for frontline personnel, identifies red flags for identity theft and elder abuse as well as best practices for responding to suspicious activity. Regulations addressed in this course include BSA, the USA PATRIOT Act, the FCRA, and FACTA. Marketing 15 minutes Intended for frontline personnel, this course identifies what actions and practices are unfair, deceptive, or abusive in marketing and what triggering terms in advertising require additional explanations and disclosures. This course also addresses the rules an institution must adhere to when making phone and email solicitations, as well as best practices for employees when using social media. Regulations covered in this course include UDAAP, Regulation DD, Regulation Z, TCPA, and CAN-SPAM Act. Frontline: Identity Theft and Elder Abuse Frontline: Marketing and Social Media Frontline: Privacy Considerations 20 minutes Intended for frontline personnel, this course provides an overview of the requirements set forth by Regulation P, which regulates how financial institutions provide notice to consumers about their privacy policies and practices around sharing nonpublic personal information with nonaffiliated third parties. This course includes: Gramm Leach-Bliley Act. 5 minutes This interactive course provides a brief summary of the GLBA's opt-out requirements that enable consumers to stop a financial institution from sharing their nonpublic personal information with nonaffiliated third parties in certain situations. Regulation CC 20 minutes This course, intended for frontline personnel, provides an overview of the Expedited Funds Availability Act and Regulation CC, including which types of transactions qualify as next-day and second-day availability and the exception holds that can be placed on deposits. The course also addresses the Check Clearing for the 21st Century Act (Check 21) and its impact on check processing and presentment. Privacy: Opt-Out Considerations Frontline: Regulation CC and Funds Availability Privacy

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