CSBS BAI Course Catalog

Operations Game Show 45 minutes Operations personnel can demonstrate their ability to apply regulatory knowledge on-the-job by successfully answering this series of entirely scenario-based multiple choice questions. This 45-minute assessment poses scenarios that Operations personnel are likely to encounter, which are related to regulatory topics including but not limited to Regulations CC and DD, FCRA, FDIC and BSA. Plus, upon completion, a regulatory topic-level Test Analysis identifies areas for increased training focus. 10 minutes This course, recommended for all customer-facing staff that deals with customers who use remote deposit capture (RDC) services at your institution, describes RDC and applicable regulations and laws which impact its use. The course also identifies risks associated with RDC and effective mitigation practices for addressing those risks. 20 minutes This course surveys electronic services that financial institutions provide to help meet their customers’ need for convenience. Topics covered include automatic deposit and payment, remote teller facilities, and remote banking methods. The course is intended for all employees of financial institutions, especially new hires, all front-line employees, tellers, and those who process checks and funds. 20 minutes The course is intended for all employees, especially new hires. It introduces the ownership structure and financial management issues relevant to retail banking institutions. 60 minutes The course is intended for all employees, especially new hires, all front-line employees, tellers, loan officers, and those who process checks and funds. It surveys the products that financial institutions provide to help meet their customers’ needs, with emphasis on deposit, retirement, loan, and specialty products and services. 40 minutes This course introduces the regulatory issues and agencies relevant to retail banking institutions. It surveys several key federal agencies and examines the roles and responsibilities of the Federal Reserve System. The course is intended for all employees of financial istitutions, especially new hires. General New Account Skills 30 minutes This course explores two key tasks for account representatives: counseling customers as they choose the best deposit account for their investment needs and opening new accounts. The course is intended for all employees of financial institutions, especially front-line employees, compliance officers, and supervisors. 15 minutes Intended for frontline personnel, this course provides an overview of the different types of business accounts and the requirements for opening each type of account, including how to identify high-risk business accounts. Regulations addressed in this course include Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) and the Unlawful Internet Gambling Enforcement Act (UIGEA). Remote Deposit Capture (RDC) Retail Banking Basics: Electronic Services Retail Banking Basics: Ownership and Financial Management Retail Banking Basics: Products Retail Banking Basics: Regulatory Agencies Deposit Accounts: Counseling Customers and Opening Accounts Frontline: Opening Business Accounts

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