Bank Directors Seminar, Coeur d'Alene, ID, September 15-17, 2019

WHAT HIGH PERFORMING FINANCIAL INSTITUTIONS DO WELL

I

Clearly define their markets and listen to their customers

2.

Think, plan and act with a long term focus

3.

Build effective processes and an efficient balance sheet

Understand their "bets"

4.

5. Invest in employees and an organization structure that demands accountability and promotes success

6.

"Ask- for the business"

7 Resist complacency and the status quo — they embrace and manage change with a "sense of urgency"

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