Bank Directors Seminar, Coeur d'Alene, ID, September 15-17, 2019

SITUATION: 2. COO MISCONDUCT

COO MISCONDUCT

Situation:  Your bank has consistently grown 9-11% since the recession, and the average customer used an industry leading 5.6 products of your bank  Your internal audit director is orally reporting that her investigation indicates a disturbing number of customer contacts cannot be verified with customers  As chair of the audit committee, what do you do?

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