2025 Examiner Training Contacts Forum

Examiner Training Contacts Forum

September 30-October 2, 2025 Washington, DC

@ www.csbs.org ♦ @csbsnews

CONFERENCE OF STATE BANK SUPERVISORS 1300 I Street NW / Suite 700 / Washington, DC 20005 / (202) 296-2840

Examiner Training Contacts Forum September 30 – October 2, 2025 Washington, DC

Tuesday, September 30 8:00 AM – 9:00 AM

Registration & Breakfast

9:00 AM – 9:15 AM

Welcome Remarks Katie Hoyle Director, Workforce Development, Conference of State Bank Supervisors CSBS Training Update Amy Richardson Senior Director, Workforce Development, Conference of State Bank Supervisors Katie Hoyle Director, Workforce Development, Conference of State Bank Supervisors Chris Romano Director, Workforce Development, Conference of State Bank Supervisors

9:15 AM – 10:00 AM

10:00 AM – 10:30 AM CSBS President & CEO Remarks Brandon Milhorn

President and Chief Executive Officer, Conference of State Bank Supervisors

10:30 AM – 10:45 AM Break 10:45 AM – 11:45 AM Panel Discussion: Onboarding, Mentoring & Career Pathways Jennifer Haynes Operations & Personnel Coordinator, Massachusetts Division of Banks Marty Lamb Regional Manager, Iowa Division of Banking Shaun Starr Learning and Development Specialist, Ohio Division of Financial Institutions Lindsay Stenger Chief Learning Officer, Washington State Department of Financial Institutions Moderator: Julia Mackin 11:45 AM – 1:00 PM Lunch (on your own)

1:00 PM – 2:00 PM

FFIEC Training Update Joseph Arleth Director, Examiner Education, FFIEC Tracy Bergmann Chief Examiner, Iowa Division of Banking

2:00 PM – 2:45 PM

Panel Discussion: Partner Organizations Mary Ellen O’Neill Administrator of Accreditation Program, NASCUS Michael Sabula MSB Corporate Specialist 2, Ohio Division of Financial Institutions Lindsay Stenger Chief Learning Officer, Washington State Department of Financial Institutions Erin Van Engelen Consumer Finance Bureau Chief, Idaho Department of Finance Moderator: Chris Romano

2:45 PM – 3:00 PM

Break

3:00 PM – 4:00 PM

Roundtable Discussion: Federal Changes - Challenges & Opportunities

4:00 PM – 4:30 PM

Open Forum

5:00 PM – 7:00 PM

Networking Reception CSBS Office, 7 th Floor

Wednesday, October 1 8:00 AM – 9:00 AM

Breakfast

9:00 AM – 10:00 AM

A Conversation with the Certification Committee Julia Mackin Senior Program Manager, Examiner Certification

10:00 AM – 10:45 AM

Roundtable Discussion: Education Tracking Resources

10:45 AM – 11:00 AM

Break

11:00 AM – 11:45 AM

What's new with AWD? Max Martin Senior Vice President and Chief Learning Officer, Conference of State Bank Supervisors Sebastien Monnet Senior Vice President and Deputy Chief Learning Officer, Conference of State Bank Supervisors Joey Putnam Vice President, Certification & Accreditation, Conference of State Bank Supervisors

11:45 AM – 1:00 PM

Lunch (on your own)

1:00 PM – 2:00 PM

A.I for Learning & Development Tracy Bergmann Chief Examiner, Iowa Division of Banking Chris Romano Director, Workforce Development, Conference of State Bank Supervisors Brennan Zubrick Vice President, Research & Analytics, Conference of State Bank Supervisors

2:00 PM – 2:45 PM

Show and Tell: Training Successes & Best Practices

2:45 PM – 3:00 PM

Break

3:00 PM – 4:00 PM

Roundtable Discussion: Training Director Responsibilities & Key Skills

4:00 PM – 4:30 PM

Open Forum

Thursday, October 2 8:00 AM – 9:00 AM

Breakfast

9:00 AM – 9:45 AM

Learning Hub Kevin Yardley Senior Director, Learning Technology & Design Alyce Jones Manager, Learning Management System

9:45 AM – 10:30 AM

CSBS Information Booths

10:30 AM – 10:45 AM

Break

10:45 AM – 12:00 PM 12:00 PM

Wrap-Up Activity/ Closing Remarks

Adjourn

Internal Use Only #

September 30 - October 2, 2025 Examiner Training Contacts Forum Washington, DC

ATTENDEES Alabama State Banking Department Wilson, Eric Arkansas State Bank Department Puloma, Richard Colorado Division of Banking Green, Tracy Idaho Department of Finance Van Engelen, Erin

eric.wilson@banking.alabama.gov

rpuloma@banking.state.ar.us

tracy.green@state.co.us

erin.vanengelen@finance.idaho.gov

Illinois Department of Financial & Professional Regulation Bray, David

david.bray@illinois.gov

Iowa Division of Banking Bergmann, Tracy

tracy.bergmann@idob.state.ia.us marty.lamb@idob.state.ia.us

Lamb, Marty

Massachusetts Division of Banks Haynes, Jennifer

jennifer.m.haynes@mass.gov

Michigan Department of Insurance and Financial Services

Hendee, Marissa

hendeem@michigan.gov

Minnesota Department of Commerce Barness, Kasie

kasie.barness@state.mn.us

Missouri Division of Finance Bax, Brittney

brittney.bax@dof.mo.gov

Montana Division of Banking & Financial Institutions Reynolds, Paul

preynolds@mt.gov

Internal Use Only #

Nebraska Department of Banking and Finance Bailar, Darcy

darcy.bailar@nebraska.gov jeff.l.peterson@nebraska.gov

Peterson, Jeff

New York State Department of Financial Services Lukachik, Anna North Carolina Office of the Commissioner of Banks Ehlers, Anne

anna.lukachik@dfs.ny.gov

aehlers@nccob.gov

Ohio Division of Financial Institutions Sabula, Michael

michael.sabula@com.ohio.gov shaun.starr@com.ohio.gov

Starr, Shaun

Texas Department of Banking Perez, Eddie

eduardo.perez@dob.texas.gov

Utah Department of Financial Institutions Mcguire, Heather Virginia State Bureau of Financial Institutions Berry, Sheila

hmcguire@utah.gov

sheila.berry@scc.virginia.gov

Washington State Department of Financial Institutions Lopez-Ortiz, Ramon

ramon.lopez-ortiz@dfi.wa.gov james.feeney@dfi.wa.gov lindsay.stenger@dfi.wa.gov

Feeney, James Stenger, Lindsay

Wisconsin Department of Financial Institutions McCaigue, Larry

larry.mccaigue@dfi.wisconsin.gov

SPEAKERS

Federal Financial Institutions Examination Council (FFIEC)

Arleth, Joseph

jarleth@fdic.gov

National Association of State Credit Union Supervisors (NASCUS)

O'Neill, Mary Ellen

meoneill@nascus.org

Internal Use Only #

CSBS STAFF Hoyle, Katie Jones, Alyce Love, Sierra Mackin, Julia Martin, Max

khoyle@csbs.org ajones3@csbs.org slove@csbs.org jmackin@csbs.org mmartin@csbs.org smonnet@csbs.org jputnam@csbs.org arichardson@csbs.org cromano@csbs.org kyardley@csbs.org

Monnet, Sebastien Putnam, Joey Richardson, Amy Romano, Chris Yardley, Kevin

Internal Use Only

CSBS Training Update

Internal Use Only

Amy Richardson

Katie Hoyle

Chris Romano

Workforce Development Team

Outline

2025 Year-in-Review

What’s New?

2026 Calendar Preview

Open Forum

Attendee Feedback 1,186 Year-to-Date Stats Attendees

38 Training Programs

54 Agencies

Survey Scores (Scale of 1-5)

Learner Comments "The training was comprehensive and detailed, and I appreciated that each attendee had the opportunity to be heard. The trainers were professional and took time to assist us individually, which made the experience even more valuable." - Bank Analysis School "This was the best training I can remember. the sessions were great, and it was all related and helpful." - LEAD " The training provided comprehensive instruction using real-world examples. " -District I Nonbank Cyber Examination Training

Overall Program

Presenter/Speaker

Presented Effectively 4.79

Showed Expertise 4.88

Met Expectations 4.65

Class Materials 4.64

Partnerships • AARMR-CSBS Spring Training School • Nonbank EIC Training • Day One: Mortgage Examiner Training • Outreach efforts

Outline

2025 Year-in-Review

What’s New?

2026 Calendar Preview

Open Forum

Nonbank Training Programs

Nonbank Cyber Examinations Training Nonbank Examiner-in Charge Training

•5 in-person sessions •1 virtual session - December 2-11

•1 virtual session – December 9-11

Day One: Mortgage Examiner Training

Registration Now Open!

Large Bank Examination Workshop December 9-11, 2025 Washington, DC

This course is a 3-day in-person and instructor-led training program designed for state bank regulators who are directly responsible for and actively involved in examinations of large financial institutions. CSBS has partnered with Global Financial Markets Institute Inc. (GFMI) to customize and deliver this course to address the following topics:

• Model Risk Management (Day 1) • Liquidity Risk Management (Day 2) • Capital Adequacy and Stress Testing (Day 3)

Real Estate Appraisal Review School March 2-6, 2026 Washington, DC

This course is a 4 ½ day in-person and instructor-led training program designed for state bank regulators who want enhanced skills in reviewing and analyzing commercial real estate appraisals. The school provides examiners with knowledge and skills required to determine compliance with appraisal regulations and standards.

Coming Soon!

Nonbank Financial Analysis Training

Enterprise Risk Management Training

Outline

2025 Year-in-Review

What’s New?

2026 Calendar Preview

Open Forum

2026 Calendar of Events

Outline

2025 Year-in-Review

What’s New?

2026 Calendar Preview

Open Forum

Open Forum!

Ice Breaker

10/2/2025

Internal Use Only

Accreditation & Workforce Development Vision and Roadmap

2025 Strategic Planning

Internal Use Only

Objective

Benefits

Hone facilitation model

Consistent learner experience and optimization of volunteer instructors

Examiner & Executive Education

Controlled learning environment; Financial stewardship (members and CSBS); Schedule and travel predictability

Pursue learning center model

Foster and strengthen partnerships

Effectiveness and efficiency

Enhance accreditation standards and processes

Increased efficiency, transparency, and credibility

Build and enhance data/dashboards

Risk-based, data-driven, and forward-looking approach

Accreditation

Determine Accreditation Online System (AOS) enhancement/alignments

User experience and data efficiency

Assess certification portal (Certification Portal vs. new Learning Hub)

Alignment and automation; User experience transformation; Data alignment

Develop digital badging

Recognition of specialized skill sets and professionalism

Certification

Wider range of credentials across agency roles; Enhance ability to integrate with performance and career enhancement, Establish progressive paths aligned with credentials and badges Centralize all training and certification-related activities for ease of access and enhanced reporting capabilities

Assess current and new credentials

Implement new CSBS Learning Hub

Technology & Design

Re-design and update Day One curricula

Improved learner experience; Increased efficacy; Opportunity for content revisions

Explore the use of technology, including AI, for content development, curation, and assessment

Rapid design and curated recommendations based on learner needs and interests

Accreditation & Workforce Development

2025 Strategic Planning

1

10/2/2025

Internal Use Only

AWD 5-Year Roadmap

Q3-Q4 2025

2026

2027

2028

2029

2030

Pilots for Examiner Education Facilitation Model and Site Strategy

Growth of partnerships with sister organizations, training vendors, and other stakeholders

Learning Center

Annual Review process alignment with Dashboard & Data

Standards update and Governance process

Review Team structure, compensation and expense process enhancements

Accreditation Online System improvements or integration

Portal conversion to Learning Hub and Low/No Use Agency engagement

Licensing alignment to NMLS, digital badging implementation

Staff Certifications, Career Enhancement Model, & Exporting credentials process creation

Rollout Learning Hub

Learning Hub Enhancement & Member Customization

Comprehensive curricula development

Implementation of AI & technology solutions for learner experience

Technology & Design

Accreditation

Examiner L&D

Certification

2025 Strategic Planning

2

10/2/2025

CSBS Examiner Training Contacts Forum – A.I. in Learning

Tracy Bergmann Iowa Division of Banking

A.I. in Learning

MS Copilot Brainstorming Writing Creating Presentations

NotebookLM Podcast

PowerPoint Rehearse with Coach

1

10/2/2025

Brainstorming with Copilot

PROMPT : Create a training course for analyzing commercial real estate loans for credit quality

RESPONSE : MS365 Copilot To support your request for a training course on analyzing commercial real estate (CRE) loans for credit quality , I’ve reviewed 1,949 internal files and found several highly relevant resources authored or co-authored by you, Tracy L. Bergmann, as well as foundational FDIC guidance. Here's how you can structure a comprehensive course using this material

Course Title "Analyzing Commercial Real Estate Loans for Credit Quality: A Practical Framework" Course Modules Module 1: CRE Market Fundamentals • Source : 2025 Iowa Commercial Real Estate Expo James Johnson 9-10 2025 FINAL[1] • Topics Covered : • Market segmentation: office, multi-family, retail, industrial • Post-pandemic trends: remote work, vacancy rates, property value shifts • Regional stress indicators (e.g., Iowa vs. large metro areas) • FDIC Risk Review 2025 insights Module 2: Credit Quality Indicators • Source : Commercial Real Estate Loan Review - Core[2][3][4][5][6] • Topics Covered : • Loan-to-value (LTV) ratios and debt service coverage

Brainstorming with Copilot

• Borrower equity and global cash flow analysis • Stress testing and credit-risk assessments • Allowance for Loan and Lease Losses (ALLL)

2

10/2/2025

Writing with Copilot

• Creating Presentations with Copilot

3

10/2/2025

notebooklm.google

4

10/2/2025

5

10/2/2025

PowerPoint Rehearse with Coach

6

10/2/2025

A.I. in Learning

MS Copilot Brainstorming Writing Creating Presentations

NotebookLM Podcast

PowerPoint Rehearse with Coach

7

SBS

When you hear "Artificial Intelligence (Al) I in the workplace," what's the first word or phrase that comes to mind?

inaccurate information awesomeness security concerns SS 9627181 fast email

efficiencу

terminator

privacy concern

future

possibilities

robots

innovation

siri

scary

nope

presentation prep

computer generated

15

B S

S

How often do you personally use Al tools (e.g., ChatGPT, Copilot, Gemini, etc.) in your work?

8

3

2

2

1

Weekly

Daily

Occasionally

Rarely

Never

16

SBS

What are the biggest drivers for considering Al adoption within your agency? (Select top 3)

Efficiency/time savings

1.

Better communication/writing

2.

Reduce repetitive tasks

3.

Innovation

4.

Improved training resources

5.

Improve service delivery

6.

Compliance

7.

Cost savings

8.

11

S B

Which of the following work activities have you used Al tools for?

7

6

5

3

3

1

Training Design or Delivery Administrative Tasks

Drafting & Reviewing

Research &

Other

Data Analysis & Visualization

(emails, scheduling, forms)

Summarization

Documents

14

BS

What concerns do you have about Al in regulatory agencies?

15

15

10

9

6

Ο

Other

Over-reliance on

Accuracy

Bias in outputs

Data privacy &

Lack of training & oversight

technology

security

16

What barriers are preventing broader Al adoption in your agency?

Data privacy

1.

Legal concerns

2.

Resistance to change

3.

Lack of expertise

4.

Lack of funding

5.

15

B S

Has your state or agency issued a policy or guidance on usage of A.l. in the workplace?

11

4

1

Yes

No

Not Sure

16

CSBS

What support or resources would help your agency better understand and implement Al responsibly?

Training

Guidelines and expectations

User Training

CoPilot training

Risk understanding

Training by Chris Romano

Training and showing us resources to use

A way to ensure accuracy and confidentiality

11

SBS

What support or resources would help your agency better understand and implement Al responsibly?

Accuracy

User training, guidelines, a good housekeeping seal of approval for tool.

Approval

Examples of other agencies that have already implemented Al

11

Internal Use Only

Accreditation & Workforce Development CSBS Learning Hub

2025 Examiner Training Contacts Forum

Internal Use Only

ANYTIME ENABLEMENT Job Aids & Guides Structured OJT Communities of Practice Coaching & Mentoring Collaborative Peer-To-Peer Learning Learning Roadmaps

CSBS Learning Hub

ALWAYS ACCESSIBLE On Demand Live Virtual & In-Person Registration & Hosting Third Party Feeds & Integration Personalized Recommendations

TRACKED QUALIFICATIONS Commissioning Framework Training Records Management Pre & Post Knowledge Assessments Stand-Alone Knowledge Assessments Certification Applications & Renewals

2025 Examiner Training Contacts Forum

Examiner Training Contacts Forum Roundtable Recaps

Federal Changes – Challenges & Opportunities 1. What challenges has your agency faced regarding training opportunities related to federal changes? • Timing of training offerings • Lack of slots for states • Poor communication about changes • Not participating in joint state/federal meetings • No CFPB examiner schools • Hard to find the correct contact • Examinations for non-examiner training not available • Hard to track training 2. What opportunities do you see related to training considering federal changes? • Less reliance on Federal trainings • Career paths/ Commissioning • Training assessments/tests • Instructor Training 3. What can CSBS do to assist states with their challenges with training opportunities? • Trust • Examinations for non-examiners • CRA • On-demand trainings • Leadership training • Train-the-trainer Education Tracking Resources 1. What learning data are you currently capturing for your staff? (ex. completed classes, learning hours, progress toward certification, etc,) • Data needed for Accreditation requirements • Leverage vendors • Learning center • Examiner exchange

o Name of course o Presenter names o Post-course evaluation

• Conference attendance • Certification hours – Needs to be specific to sessions

o Need to log individual sessions in Certification portal if they do not attend the full conference

• Length of in-person trainings for travel approval • Monitor progress for specific career paths • Waitlists 2. How are you currently tracking examiner learning? What are the pros and cons of your platform/method?

• Microsoft 365 tools • Certification portal • Excel • Access database • Internal LMS/ database

3. How are classes selected for your examiners and who is responsible for registering them for classes? (ex. approval process vs. self - registration) • One central training contact who registers everyone • Internal approval to attend, then attendee can register themselves • Forward email with trainings to managers to assign trainings for their teams • Attendees can request trainings they want to take • Free trainings – Attendees can register themselves, but still need approval from manager 4. How can CSBS help you accomplish any of this more efficiently and effectively? • Add CPE hours to conference websites • Learning hub Training Director Responsibilities & Key Skills 1. What is the training director responsible for within your agency? • Develop ongoing training programs with primary focus on examiners, etc.

• Monitor intra- & inter-state mandated curriculum-based training • Manage & oversee the trainee program including completion of pre requisites for all classes

• Oversee the training database & tracking systems • Educational policies, procedures, or processes • Manage training staff, as needed • Manage trainees (“baby examiners”) • Budget and planning • Hiring and onboarding • Communication of training opportunities • Sponsorships/scholarships

2. What are the key skills required to be an effective training director? • Organization • Communication – continuous feedback loops (accountability)

• Counseling • Leadership • Facilitating • Logistical • Innovative

• Adaptive • Empathy • Coaching • Learning development • Unbiased • Patience • Understanding • Exam knowledge • Examiner experience • Time management • Progress over perfection • Mentoring

• Learning/teaching • Energy/enthusiasm 3. What are some key resources you use as training director? • Learning Hub • Examiners/supervisors • LinkedIn Learning • Laws/rules • SMEs • Private companies • Law firms • Technology/AI • Federal agencies • Course reviews/feedback • Job aids (checklists) • CSBS • Other state agencies

• Existing training materials • Trade groups/associations • Training policy

4. What tips do you have for someone new to the training director role? • SOPs/guidelines • Train-the-trainer • Networking contacts • Copy of Lindsay’s database

• AI integration • Training tools • Learn about accreditation requirements

• Learn about CSBS/NASCUS stuff • Federal slots/costs explanation • Involved in hiring process • Become an informed consumer of training • Accountability • SharePoint site/one stop shop for training • Flexibility/adaptability • Ask for help • Training focus groups • Public speaking • Know your audience • Systems access • Be innovative 5. How can CSBS better support training directors in their role? • Learning center • Help states develop effective trainers (OJT)

• External marketing of certifications • Learning Hub – integrate systems • Examiner networking – emphasize importance to commissioners/deputies • Continue this forum • Continue training contact emails • CSBS sponsor slots for training (lottery) • Facilitate communication with federal agencies • Add ‘hours apply to mortgage/MSB accreditation’ - specify which it counts toward

BSA/AML Examiner School Target Audience: Depository or non-depository examiners with at least one year of experience in BSA exams. IT Examiner School Target Audience: Depository or non-depository examiners with less than one year experience conducting IT exams; Examiners seeking further understanding of IT exams. 2025 Learning Calendar Use the QR code to view on csbs.org Trust Examiner School Target Audience: Depository or non-depository examiners with less than one year experience in trust examinations. Effective Technical Writing Workshop (AMA) Target Audience: All those who wish to enhance their technical writing skills in order to better communicate. Cyber & IT Supervisory Forum Target Audience: All those with interest in learning more about current technological issues affecting the financial industry. Trust Forum Target Audience: Depository or non-depository examiners and supervisors with interest in learning more about current and emerging issues in fiduciary activities. Capital Markets School Target Audience: Depository examiners with at least four years experience dealing with capital market topics, or more experienced examiners that work with these topics as supervisors or in the Report of Examination review process. Effective Meetings with Management Target Audience: Depository or non-depository examiners (1 - 20+ years) with an interest in enhancing their communication skills. Examiner-in-Charge School Target Audience: Depository or non-depository examiners preparing to take the role of Examiner-in-Charge. Nonbank Examiner-in-Charge School Target Audience: Non-depository examiners preparing to take the role of a nonbank Examiner-in-Charge. Large Bank Examination Workshop Target Audience: Depository regulators who are directly responsible for examinations of large financial institutions. Fundamentals of Cryptocurrency (Chainalysis) Target Audience: All those with interest in learning more about cryptocurrency.

6-9 &13-16 Live Virtual

7-9 & 14-16 Live Virtual

20-23 Live Virtual

21-23 & 28-30 Live Virtual

DECEMBER NOVEMBER OCTOBER 27-30 Live Virtual 4-6 Seattle, WA 17-19 Newport Beach, CA 17-21 Harrisburg, PA 17-21 Harrisburg, PA 2-4 & 9-11 Live Virtual 9-11 Live Virtual 9-11 Washington, DC

CERTIFICATIONS

1 Year

2 Years

3 Years

4 Years

5 Years

Bank Safety and Soundness

Certfied Operations Examiner

Certified Credit Examiner

Certified Examiner-In Charge

Certified Senior Bank Examiner

Certified Examinations Manager Certified Mortgage Examinations Manager Certified Multistate Money Service Business Examiner In-Charge

Certified Mortgage Examiner

Certified Senior Mortgage Examiner

Mortgage

Certified Money Services Business Examiner

Money Services Business

Certified Senior Mo ney Services Business Examiner

Certified Trust Examiner

Certified Senior Trust Examiner

Trust

Associate Certfied Information Systems Examiner

IT & Cybersecurity

Certified Information Systems Examiner

Certified Senior Consumer Proection Examiner

Consumer Protection

Certified Consumer Protection Examiner

Certified Application Specialist II: Company & Branch Licensing (CAS-II)

Certified Application Specialist I: MLO LIcensing (CAS-I)

Certified Application Specialist III: Licensing Manager (CAS-III)

CAS

Certified Anti-Money Laundering Specialist

Certified Capital Markets Examiner

Others

FLEX: Who to Contact & When

CONTACT THE RUG* TEAM WHEN… (RUG@CSBS.ORG) CONTACT THE LMS ADMIN TEAM WHEN… (LMSADMIN@CSBS.ORG) You have a new employee who needs access to FLEX You are experiencing course completion issues with a course You are not able to sign into FLEX You have a question about locating a course within FLEX You are not able to sign into Okta You need assistance with running a training report You have not received any notification regarding how to access Okta You need to follow up on a Next Step submission You have a change in your last name or agency information You have a question regarding one of our Training programs

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Alyce Jones, LMS Manager AJones3@csbs.org

Kevin Yardley, Senior Director, Learning Technology & Design Kyardley@csbs.org

LMS Team: