2024 Journal of Community Bank Case Studies

2024 COMMUNITY BANK CASE STUDY COMPETITION

we would like to thank our advisors, Dr. Atika Benaddi and Dr. Victoria Geyfman. They were both always available for feedback, to answer our questions, and to provide guidance. Combined, each of their specialized knowledge was very valuable to our team. Secondly, we would like to thank the individuals from FCCB who took the time to meet with us, answer our questions, and provide insight into the bank relative to the 2024 CSBS competition topic. Specifically, we thank Randy Black, President and CEO; Steve Guillaume, CFO; Mick Jones, COO; Heather Sargent, Director of Marketing; LeeAnn Gephart, Chief Consumer

Banking Officer; and Lauri Nelson, Human Resources Manager. Each of these employees at FCCB helped us in different ways, and we could not be more grateful for their contributions. Finally, we would like to extend appreciation to the Conference of State Bank Supervisors for holding the annual Community Bank Case Study Competition. We believe this competition is truly unique and rewarding, irrespective of the outcome. It provides the opportunity for students, regardless of background or school size, to develop professional communication skills, learn about the banking industry, and expand their network.

Works Cited Barloon, Joseph, et al. “Lenders May Soon Need to Prepare to Comply with the CFPB’s Small Business Rule.” Skadden , 18 Mar. 2024, www.skadden.com/insights/publications/2024/03/lenders-may-soon-need-to-prepare-to comply. Barr, Michael. “Re: Review of the Federal Reserve’s Supervision and Regulation of Silicon Valley Bank.” Board of Governors of the Federal Reserve System , 28 Apr. 2023, www.federalreserve.gov/publications/files/svb review-20230428.pdf .

Black, Randy. Personal interview. 3 Apr. 2024.

Bowman, Michelle W. “A Message from Governor Bowman.” Federal Reserve System, Community Banking Connections , First Issue 2023, www.communitybankingconnections.org/Articles/2023/I1/bowman-message . Crosman, Penny. “Twitter Helped Kill Silicon Valley Bank. Are Other Banks at Risk?” American Banker , 5 May 2023, www.americanbanker.com/news/twitter-helped-kill-silicon-valley-bank-are-other-banks-at-risk .

Crouhy, Michel, et al. The Essentials of Risk Management . E-book ed., McGraw-Hill, 2006.

CZFS. “Citizens Financial Services, Inc. 2023 SEC 10-K Form.” SEC, www.sec.gov/ix?doc=/Archives/edgar/ data/739421/000114036124011948/ef20015324_10k.htm.

FCCB. First Citizens Community Bank . FCCB, www.firstcitizensbank.com . Accessed 3 Apr. 2024.

FFIEC. “Uniform Bank Performance Report: First Citizens Community Bank; Peer Group 4.” Federal Financial Institution Examination Council, 2019–2023, cdr.ffiec.gov/public/ManageFacsimiles.aspx .

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