2023 Instructor Training Workshop

Instructor Training Workshop

January 31 - February 2 , 202 3 Savannah, GA

@ www.csbs.org � @csbsnews

CONFERENCE OF STATE BANK SUPERVISORS 1 300 I Street NW / Suite 700 / Washington, DC 20 005 / (202) 296-2840

Internal Use Only

CSBS Update 2023 Instructor Training Workshop Tuesday, January 31, 2023

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Agenda

A Look Back

2023-25 Strategic Plan Overview

Strategies and Measures

Questions?

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Agenda

A Look Back

2023-25 Strategic Plan Overview

Strategies and Measures

Questions?

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2022 In Review – Strategic Focus on Workforce Development From the 2020 ‐ 2022 Strategic Plan Develop innovative learning solutions and capabilities that drive regulatory efficiency and increase speed to demonstrated competencies (data analytics and cyber) to enable an innovative, high performing and collaborative state regulatory workforce.

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2022 In Review – Strategic Focus on Workforce Development (cont’d) Highlights: • Two live virtual sessions of our IT Examiner School reaching 60 examiners from 19 states • In ‐ person Cyber and IT Supervisory Forum in early October with over 64 attendees from 20 states • Met goal of at least 50% of state participating in two CSBS Cyber/IT training programs by year ‐ end: • 37 states participated in/completed at least 1 training program • 26 completed at least 2 training programs

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2022 In Review – Additional Highlights With the involvement of and support from you and many others in the states, we: • Held 33 training and examiner education programs (in ‐ person and virtual) • Covered a range of bank and non ‐ bank topics such as Trust, Capital Markets, Cryptocurrency, BSA/AML, and Multi ‐ State Mortgage Exams • Began developing a pilot approach to a more robust assessment model to measure retention and application of training content

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Agenda

A Look Back

2023-25 Strategic Plan Overview

Strategies and Measures

Questions?

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Vision & Objective Vision: To be the recognized leader advancing the quality and effectiveness of regulation and supervision of state banking and financial services. Objective: CSBS is the platform for effective Networked Supervision through innovation, partnerships, and regulatory workforce development.

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Goals by Year-end 2025 Workforce Development ‐‐ All 50 states annually engage in one workforce development initiative (regulatory training, examiner certification, and agency accreditation). Banking ‐‐ The state bank charter remains the charter of choice, with the states chartering 79% of all U.S. banks. Model Laws ‐‐ 50 state adoption of model laws (35 states MTMA; 25 states Prudential Standards; 20 states data security).

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Goals by Year-end 2025 (cont’d) NMLS ‐‐ 60% of NMLS capabilities are modernized. Organizational Finances ‐‐ Maintain 100% of the requirements of the organizational risk reserve framework. Preempting Preemption ‐‐ No federal charters or licenses for nonbank activities.

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Agenda

A Look Back

2023-25 Strategic Plan Overview

Strategies and Measures

Questions?

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Strategies Strategy 1: Build a digital business technology platform.

Strategy 2: Achieve uniformity and excellence across the state system in laws, regulations, process, and workforce. Strategy 3: Develop innovative learning solutions and capabilities that promote networked supervision through a high performing, collaborative, and trusted state regulatory workforce.

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Measures Strategy 3: • By 12/31/23 develop and conduct pre ‐ and post ‐ event surveys in at least 1 bank and 1 non ‐ bank training program that connects to/promotes networked supervision to measure the variance in learners’ level of understanding and knowledge of networked supervision principles. • Conduct assessment of large bank training needs including current providers and courses by 6/30/2023.

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Measures Strategy 3 (cont’d): • Pilot formal assessments to measure understanding of concepts presented in two examiner schools by 6/30/2023. • Pilot performance validation model through on ‐ the ‐ job applications for the two examiner schools that already include formal assessments (Bank Analysis and BSA/AML schools) by 12/31/2024.

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Measures Strategy 2: • Every state with one or more banks >$10 billion engaged in at least two large bank initiatives.

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Where Can I Find the Strategic Plan?

https://www.csbs.org/2023-2025-final-strategic-plan-board-approved

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Agenda

A Look Back

2023-25 Strategic Plan Overview

Strategies and Measures

Questions?

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Perspectives on Examiner Education Presented by Bridget Plitt

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With nearly thirty years experience in adult learning and development and sixteen years in financial services and regulation, I bring a unique perspective to CBBS. Relevant experiences include:  Formal education – BA in Psychology/Human Growth & Development, MA in Instructional Systems Design, MFA in Imaging & Digital Arts, Doctorate in Organizational Leadership  Fannie Mae – Housing Finance Institute and Desktop Underwriter Training Manager  HUD – Affordable Housing Training Designer/Consultant  Ascend One – Debt Consolidation and Call Center Training Designer/Director  Federal Reserve Board of Governors – Consumer & Community Affairs Supervisory Training Specialist  Consumer Financial Protection Bureau – Learning & Development Training Manager and Examiner Commissioning Program Designer  Office of the Comptroller of the Currency ‐ Educational Program Development Director, Chief Learning Officer/Associate Deputy Comptroller for Human Capital

Dr. Bridget Plitt

Plitt became CSBS’ Senior Vice President for Learning & Development on December 12, 2023.

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Formative Examiner Training Experiences

Administering FRB Consumer Schools

Designing CFPB’s commissioning program

Serving as the OCC FFIEC TFEE Member

Co-Leading the OCC’s Examiner Development Committee

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Federal Examiner Training & Development Federal regulators are facing significant challenges: • Talent shortage/competition • Outdated training models • Reliance on assignments tied to training/shrinking community bank footprint • Heavy reliance on traditional schools • Inadequate learning technologies • Instructional resource constraints • Ongoing digital transformation of financial services industry

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Meeting Challenges

Federal regulators are meeting examiner training and development challenges by: • Formalizing examiner competency models • Emphasizing just-in-time, self directed learning • Leveraging existing resources to create new training resources • Purchasing rapidly evolving content • Creating self-assessments for examiners to gauge their own knowledge • Emphasizing collaborative learning and knowledge sharing • Frontloading training solutions with knowledge content, followed by applied learning • Formalizing OJT

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Federal Examiner Training Example

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Trends in Adult Learning & Development Flexibility continues to be key. Additional trends include: • Experiential learning • Emphasis of share experience of learning • Distributed learning • Collaborative learning • Knowledge sharing platforms • Augmented reality

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Guidance for CSBS Instructors Leverage our strong instructional infrastructure & strive for applied learning

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Questions

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Content Development & Oversight Committee (CDOC) Update Chris Romano & Amy Richardson

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CDOC Update CDOC Members

What is CDOC?

CDOC & Examiner Schools

2022 Activities

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CDOC Members • Chris Romano (MT), Chair* • Jennifer DeWitt (MA) • Emily Frazier (NC) • Patrick Land (IN), Past Chair* • Jessica Southworth (KY)* • Becky Strother (IA)

* CDOC members who are also instructors

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What is CDOC?

Committee of the CSBSEF Board of Trustees

Objectives

Functions

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CDOC's Role Connection between instructors & Board of Trustees

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Examiner Schools

Bank Analysis

BSA/AML

Capital Markets

Credit Evaluation

Effective Meetings with Management

Examiner ‐ in ‐ Charge

Information Technology

Intro to Becoming an MMC EIC

Intro to Mortgage Origination Exams

Intro to Mortgage Servicing Exams*

Problem Bank

Trust

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Examiner School Instructors

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0 2 4 6 8

2022

2021

2020

2019

2018

2017

2016

2015 More than 15 years ago

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Examiner School Instructors by State

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2022 Activities

Look backs & look forwards

Examiner Training Updates

CSBS Strategic Plan & OGSM

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Questions

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Lessons Learned from 2022 Katie Hoyle & Amy Richardson

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Instructor Successes & Opportunities As instructors, what successes & opportunities did you have in 2022?

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Successes

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Instructors Rock! Quotes from survey reports: • Instructors made learning fun! • Instructors gave real-life scenarios and practical examples of what we as examiners will see in the field. • Instructors kept me engaged and answered all questions.

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Engagement is Key • Case Study • Kahoot & Mentimeter • Escape Room • Quick Hitters • Poll Questions* • Chat-storms* • Break Out Room Activities * Virtual Only

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Opportunities

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Level of Detail • Overview vs. In-depth • Time Management • Levels of Experience

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Logistics • Technology • Slides • Communication

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Activity Support • More instruction • More time • Breakout rooms

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Modes of Training

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Virtual Vs. In-Person • Virtual programs fill quickly • Instructor participation • Less expensive

• Most people are excited to return to in-person • COVID cases still occurring • More expensive

For now, we will continue to offer as many options as possible under the direction of the Board of Trustees

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Your turn! What lessons did you learn while instructing?

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2023 Calendar of Events

January 17-20 & 23-26 January 17-20 & 23-26 January 31-February 2

Live Virtual Live Virtual

Cybersecurity Audit School (ACI) AM Session Cybersecurity Audit School (ACI) PM Session

Savannah, GA

Instructor Training Workshop

February 7-9 February 22-23

Live Virtual Live Virtual Dallas, TX Live Virtual Live Virtual

Introduction to Becoming an MMC EIC Training Crypto Risk & Regulation Training (Chainalysis)

March 6-8 March 6-9 March 6-9 March 6-10 March 6-10

Large Bank Supervision Forum

Effective Technical Writing Workshop (AMA) Fundamentals of Cryptocurrency (Chainalysis)

San Francisco, CA San Francisco, CA

Bank Analysis School

Effective Meetings with Management BSA/AML Examiner School - Series 1

March 21-23 & 28-30 March 21-23 & 28-30

Live Virtual Live Virtual Phoenix, AZ

Introduction to Mortgage Servicing Examinations Training

April 3-6

NMLS Conference

April 3 – May 5

Online/Self-Study

Real Estate Appraisal Review School Introduction to Problem Banks

April 11-13 April 17-20 May 16-17 May 15-19 May 15-19

Live Virtual

Birmingham, AL

Leadership Effectiveness & Development (L.E.A.D.) Crypto Risk & Regulation Training (Chainalysis)

Live Virtual Chicago, IL Chicago, IL Live Virtual Live Virtual Live Virtual Live Virtual

Credit Evaluation School Examiner-In-Charge School

June 5-8

Fundamentals of Cryptocurrency (Chainalysis)

June 6-8 & 13-15 June 5-8 & 13-15

BSA/AML Examiner School - Series 2

Introduction to Mortgage Origination Examinations Training

June 12-15 July 11-12

Effective Technical Writing Workshop (AMA)

Philadelphia, PA

State Federal Supervisory Forum

July 18-20 & 25-27 July 31-August 3

Live Virtual Live Virtual

IT Examiner School

Effective Technical Writing Workshop (AMA) Leadership Effectiveness & Development (L.E.A.D.)

August 21-24

San Diego, CA

September 5-7 & 12-14 September 12-14 & 19-21 September 19-21 & 26-28

Live Virtual Live Virtual Live Virtual Denver, CO Live Virtual

Bank Analysis School

Effective Meetings with Management

Trust Examiner School Fall Regulatory Summit Credit Evaluation School

September 25-27 October 3-5 & 10-12

October 16-20 October 16-20 October 16-20

Minneapolis, MN Minneapolis, MN Minneapolis, MN

Capital Markets School BSA/AML Examiner School

Effective Meetings with Management

October 24-26 & 31-Nov. 2

Live Virtual Austin, TX Live Virtual Live Virtual

IT Examiner School

November 6-8 November 6-9

Cyber & IT Supervisory Forum

Effective Technical Writing Workshop (AMA)

Nov. 28-30 & Dec. 5-7

Examiner-in-Charge School Supervisors Symposium

December 6-7

New Orleans, LA

Pending confirmation: Q2

Live Virtual Live Virtual Live Virtual Live Virtual

Audit & Security of Cloud Based Services (ACI)

Q3 Q3 Q4

Fundamentals of Cryptocurrency

Introduction to Mortgage Servicing Examinations Training

Fundamentals of Cryptocurrency

Certified CSBS Instructor | CCI Your special skillset as a CSBS instructor may be recognized through the CSBS Examiner Certification Program’s CCI credential. The CCI designation was created to recognize the knowledge, skills, and abilities of individuals who provide instruction for CSBS, in-house, or federal training programs. The continuing education requirement encourages professional development in the areas of adult education, course development, instructional design, and tech-based training innovation. You may qualify for the CCI credential if you: serve as an instructor for at least four courses/programs, at least one in the previous three years; are actively involved in the maintenance and/or development of course content; and have completed the core education requirements for CSBS’s bank safety and soundness certifications. Complete requirements for the CCI credential may be found at www.csbs.org/certified csbs-instructor-cci. Successful applicants must complete 40 hours of continuing education during each three-year term of certification. In addition to the CCI credential, CSBS offers the Certified Examinations Trainer (CET) and Certified Training Manager (CTM) credentials. Full descriptions and requirements may be found at www.csbs.org/certified-examinations-trainer-cet and www.csbs.org/certified-training-manager-ctm respectively. To apply, activate an account in the certification portal – send your name, email address, and agency employment start date to certification@csbs.org to get started. If you already have an active certification account, simply click on the Apply for Certification button under the Actions menu and select the relevant credential under Specialty Certifications.