Trust Examiner School eBook

5. Indicate if written legal opinions are obtained and filed in connection with legal questions arising during the course of an account's administration. 6. Provide a copy of any communication with the Department of Labor, Securities and Exchange Commission, Internal Revenue Service, or National Association of Securities Dealers for the bank, its subsidiaries or affiliates since the previous examination. 7. Provide a copy of the customer complaint log since the last examination. If a complaint log is not maintained, provide a list of customer complaints filed since the last examination including the following information: a) name of complainant; b) date of complaint;

c) description of the complaint d) resolution of the complaint

Organization 8. Provide an organization chart of the department.

9. Provide a copy of the department's current strategic plan, marketing plan, and budget. 10. Provide a list of all bank subsidiaries and affiliates, together with a brief synopsis of capitalization and activities engaged in by the subsidiary or affiliate. (Annual report will suffice.) 11. If there has been any acquisition of, or mergers with, other trust departments since the last examination, please provide the following: a) method for establishing the purchase price; b) extent of due diligence performed on trust accounts before acquisition or merger; and c) date of regulatory approval received from state or FDIC, if required. 12. Make available the Minutes of the Board of Directors and/or trust committee(s) pertaining to trust activities since (Insert Date). 13. Provide the following information with respect to each committee supervising trust (and transfer agent) activities: a) name of committee; b) principal functions of the committee;

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