Supervisors Symposium - December 2023

CONFIDENTIAL

Multistate Exams of the MMC & MMET

The Landscape: Exam Statistics

Supervisory Highlights of Multistate Mortgage & MSB Exams

Current MMC & MMET Initiatives

Comments & Questions

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CONFIDENTIAL

Scope of MMC Exams

Mortgage Servicer AFRs

Advertising and Marketing

Information Sharing and Privacy

Affiliates and Related Organizations

Loan File Review

Mortgage Lender Areas for Review (AFRs)

Loss Mitigation, Early Intervention, and Continuity of Contact Maintenance of Escrow Accounts and Insurance Products

Foreclosures and Other Real Estate Owned Information Sharing and Privacy

Appraisals

Advertising and Marketing

Affiliates and Related Organizations

BSA, AML, OFAC

Appraisals

Loan File Review

Business Operations

Escrow Accounts

BSA, AML, OFAC

Management and Board Mortgage Loan Originators

Complaints

Management and Board

Business Operations

Compliance and Internal Routines and Controls

Origination Activity

Complaints

Origination Activity

Compliance and Internal Routines and Controls

Consumer Reporting

Payment Processing

Policies and Procedures

CSBS Nonbank Cybersecurity & IT Exam Programs Error Resolution and Consumer Inquiries

Policies and Procedures

Consumer Reporting

Service Provider Oversight

CSBS Nonbank Cybersecurity & IT Exam Programs Financial Condition –Mortgage

Training Program

Service Provider Oversight

Underwriting

Servicing and Loan Ownership Transfers

Financial Condition –Mortgage

*AFRs from new Mortgage Examination Standards scheduled for implementation in early 2024.

Foreclosures and Other Real Estate Owned

Training Program

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