SES Complaint e-Book

6. Click Respond to Information Request .

Note: You can also assign the information request to other users in the complaints group in SES by clicking Manage Assignment .

7. Select the Available Next Action . 8. Click Send to Agency .

Note: Only the subject POC for a complaint can send an IR response to the agency. If you were assigned an IR and have completed your work, you can indicate to the subject POC that it is ready to send to the agency by selecting Mark Response as Complete.

Need more help? Contact the SES Call Center 1-800-269-6189.

Updated: 6/19/2020