SES Complaint e-Book

Assigning and Reassigning the Complaint POC

Introduction When a complaint is received for your company, you must assign a point of contact (POC) for the complaint.

Note: Only the user designated as the SES Complaints Contact receives the task to assign a complaint’s POC. See Company Onboarding for more information.

Assigning the Company POC 1. Click the Assign Point of Contact task on the homepage.

Note: The company’s SES Complaints Contact also receives an email with a link to the task.

2. Review the complaint information. 3. Select the Company Point of Contact at the bottom of the page.

Note: Only users in the Complaints group in SES appear in this list. See Managing Users for more information.

4. Click Submit .

Updated: 6/19/2020