SES Complaint e-Book

Note: All complaints users at the agency to which the complaint was referred receive a notification to accept or reject the referral. If the referral is rejected, you are notified, a nd the status of the referral is “Rejected” in the system. See Accepting or Rejecting a Complaint Referral for more information.

Need more help? Contact the Regulatory User Group at 1-800-699-0911 or by email at rug@csbs.org.

Updated: 6/25/2020