SES Complaint e-Book

Adding and Sending an Information Request for a Complaint Introduction After entering a complaint, you can send information requests (IRs) to the company associated to the subject. You can only send information requests to a company even if the subject of a complaint is a branch or individual.

Note: All users assigned to the Complaints group in SES can add information requests. See Managing Users for more information. Only the agency POC can send information requests to the subject of a complaint.

Adding an Information Request to a Complaint 1. Navigate to your complaint. 2. Click Information Requests > Add Information Requests .

3. Complete the information request form and upload any relevant documents.

Note: The documents uploaded at this stage of the information request process are expected to be downloaded by the company and used in relation to this specific information request (e.g., completion of a form).

4. Click Add to Queue .

5. Repeat steps 2-4 until you have added all desired information requests to the complaint. 6. Click the View Queue quick filter.

7. Confirm the information requests in the queue.

Updated: 6/25/2020