Participant Handbook updated April 2022

Quality Management and Performance Measures

 Define quality management  Assigned resources are best suited to perform the required tasks  Required tasks are within stated scope  Defects will be addressed within 12 months of identification  Corrective/preventive actions address mission statement and charter goals  Cost control  As the function is managed by ECP staff and the CertificationCommittee, cost is not an element of this project plan  Schedule control  Project will be subject to agile project management  High level targets will be set to:  ensure quantifiable results within 120 days  ensure that limited resources will not preclude “real” positive results

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CSBS Examiner Certification Program Participant Handbook (4 th 3 rd ed.)

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