NMLS Quality Guide

Do NOT provide details of CHRI or RAP anywhere on your case or in chat. If you need assistance, in chat ask for a TL to PM you. STOP - Stop the caller from continuing to discuss personal information regarding RAP or CHRI and continue with the call DROP - Educate the caller about CHRI and the need to not disclose information. - You can still assist with call ROLL - Send the call information to the TM on duty within 15 minutes -Tag CHRI into case -Change account and contact to Anonymous Job Aid: Criminal History (CHRI) Process CHRI & RAP (Criminal History Record and Records of Arrest)