LEAD - August 2023
8/23/2023
1. Likes and Knows
2. Likes and Doesn’t Know
DOESN’T LIKE LIKES
3. Doesn’t Like and Knows Reference Only Not for Training Use Copyrighted Materials 4. Doesn’t Like and Doesn’t Know
KNOWS
DOESN’T KNOW
DELEGATIONMATRIX
29
CASE STUDY Reba is heading out on a vacation next week. She handles the phones and transfers calls to people in the office. Dante is relatively new in the office. He does not have a heavy customer load yet. He wants to get his customer load up quickly so he can earn commission. You want to delegate him to be responsible for managing the switchboard next week. What should you consider? How can you delegate this to Dante effectively?
1. Likes and Knows
2. Likes and Doesn’t Know
4. Doesn’t Like and Doesn’t Know
3. Doesn’t Like and Knows
30
14
Made with FlippingBook - Online catalogs