LEAD - August 2023

8/23/2023

IT’S NOT WHAT YOU SAY, IT’S HOW YOU SAY IT Reference Only Not for Training Use Copyrighted Materials

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UNDERSTANDING STYLE REACTIONS • People appear to be highly opinionated and railroad over others. • People lack consistent follow through getting easily distracted. • People are afraid to say how they feel so hold back their comments. • People are slow to react taking their time to respond.

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