LEAD - August 2023

8/23/2023

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DELEGATIONMATRIX

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CASE STUDY Reba is heading out on a vacation next week. She handles the phones and transfers calls to people in the office. Dante is relatively new in the office. He does not have a heavy customer load yet. He wants to get his customer load up quickly so he can earn commission. You want to delegate him to be responsible for managing the switchboard next week. What should you consider? How can you delegate this to Dante effectively?

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