Introduction to Mortgage Servicing Training - October 2023

Internal Use Only

Review

First Page Items

• Top of the first page • Payment Due Date • Late Fee & Date Assessed • Amount Due ‐ prominent

• Monthly Payment Amount • Sum of Fees/Charges • Any Payment Amount Past Due

Explanation

Amount Due

33

Internal Use Only

Review

First Page Items

• Total Payments Received Since Previous Statement • Total Payments Received Since Beginning of Year

• Toll Free Telephone Number • E ‐ mail Address

Contact Info

Past Payment

34